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FREQUENTLY ASKED QUESTIONS
Everything you need to know about choosing, buying and transferring your Luxe Number.
Yes. All Luxe Numbers SIM cards are new and unused by customers. We may make test calls solely to confirm that a number is active and working correctly.
Yes. Every number is checked before dispatch to make sure it is active and working correctly.
Absolutely. If you'd like extra reassurance, just ask us and you're welcome to make a test call to the number before purchasing.
Yes. Our numbers may initially be supplied on a particular UK network, but you can transfer your new number to another UK mobile network using a PAC code.
Yes. Your SIM will be supplied in its original card packaging and posted to you.
We normally dispatch promptly using tracked delivery, with delivery typically taking around 1–2 working days after dispatch.
Yes! Guide prices are shown throughout the site, but we welcome sensible offers. Simply press the OFFER button beside the number you're interested in and send us your offer via WhatsApp.
Press the BUY button beside your chosen number. This will open WhatsApp with the number you're interested in already identified, so we can confirm availability and arrange payment and delivery.
We keep the website as up to date as possible, but numbers are sold individually and availability can change. We'll always confirm that your chosen number is still available before taking payment.
We're happy to help. Transferring a mobile number between UK networks is normally straightforward using a PAC code, and we'll explain the process if you need assistance.
Your statutory rights aren't affected. Because mobile numbers/SIMs have some unusual characteristics, we'll set out the applicable cancellation and returns arrangements clearly in our Terms & Conditions before you purchase.
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