TERMS & CONDITIONS
Simple, transparent terms for buying your Luxe Number.
1. About us
Luxe Numbers is a trading name of Jamie Lee, a sole trader established in England.
Business address:
Flat 5
14 St Andrews Square
Surbiton
Surrey
KT6 4EA
Email: hello@luxenumbers.co.uk
Telephone/WhatsApp: 07777 206 205
These Terms & Conditions apply when you purchase a mobile number and SIM card from Luxe Numbers.
2. Our numbers
We sell memorable UK mobile numbers supplied on physical SIM cards.
Our numbers are new and unused by customers unless we expressly state otherwise. We may make test calls or otherwise check a SIM before dispatch to ensure that the number is active and working.
Numbers can normally be transferred to another UK mobile network using the standard PAC process. The transfer itself is carried out by the relevant mobile networks and is therefore outside our direct control.
3. Availability
We make every reasonable effort to keep the website up to date, but availability can change.
Clicking BUY or contacting us about a number does not reserve it or create a contract. We will confirm that the number is still available before asking you to make payment.
4. Prices and offers
Prices displayed on the website are guide prices unless we expressly agree a sale at that price.
You are welcome to make a sensible offer. We may accept or decline an offer, or make a counteroffer. If we agree a price with you following an offer or counteroffer, that agreed price will become the purchase price.
Before payment, we will confirm the number being purchased, the agreed price and any applicable delivery charge.
5. Payment and your order
Payment arrangements will be confirmed with you when you purchase.
A contract is formed when we accept your order and payment on the agreed terms. We will provide confirmation of your purchase and the applicable contractual information.
Please check the mobile number carefully before paying to make sure it is the number you intend to purchase.
6. Delivery
SIM cards are sent using a tracked UK delivery service and will typically arrive within 1–2 working days after dispatch.
We aim to dispatch promptly after payment has been received and confirmed. Tracking information will be provided where available.
If you require delivery by a particular date, please contact us before purchasing. Delivery times provided by postal or courier services cannot be guaranteed by Luxe Numbers where delays are outside our reasonable control.
Please see our Delivery page for further information.
7. Your right to cancel
If you purchase as a consumer online, you normally have the legal right to cancel your order within 14 days of receiving the goods, without giving a reason.
To exercise your right to cancel, you must tell us clearly that you wish to cancel. Please contact us by email or WhatsApp. You must then return the SIM within the applicable legal period.
Please see our Returns page for full details.
8. Looking after the number during the cancellation period
You may inspect the SIM and take reasonable steps to establish its nature, characteristics and functioning.
Please do not make unnecessary calls, send texts, register the number with banks, services or other accounts, advertise or publish the number, transfer it to another network, distribute it as your contact number, or otherwise use it beyond what is reasonably necessary to check it.
A memorable mobile number can derive much of its value from being unused. If handling or use beyond what is reasonably necessary reduces the value of the SIM or number, we may make an appropriate deduction from the refund to reflect that reduction in value, where permitted by law.
9. Returns and refunds
If you cancel within your statutory cancellation rights, refunds will be handled in accordance with applicable consumer law and our Returns policy.
Unless the item is faulty, incorrect, or we agree otherwise, you are responsible for the direct cost of returning it.
Where applicable, we will refund the standard outbound delivery charge. If you selected a more expensive delivery option, we are not required to refund the additional amount above our standard delivery charge.
Nothing in these terms affects your statutory rights.
10. Faulty or incorrectly supplied goods
We want every number to arrive exactly as described and working correctly.
If the SIM or number supplied is faulty, not as described, or is not the number you ordered, please contact us promptly and we will put things right in accordance with your legal rights.
11. Transferring your number
You may normally transfer your Luxe Number to another UK network using a PAC.
We are happy to provide reasonable assistance with the process, but network transfers are performed by mobile network operators. We cannot be responsible for delays, outages or other problems caused solely by a network operator or another third party outside our reasonable control.
12. Your responsibility
You are responsible for providing accurate contact and delivery information and for checking that the mobile number you are purchasing is correct before completing your purchase.
Once you begin using the number, you are responsible for its use and for complying with the terms and requirements of your chosen mobile network.
13. Our responsibility to you
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
We are not responsible for losses that were not reasonably foreseeable when the contract was made, or for losses caused solely by circumstances outside our reasonable control.
If you purchase a number wholly or mainly for business purposes, different legal rights may apply from those available to consumers.
14. Changes to these terms
We may update these Terms & Conditions from time to time. The terms applying to your purchase will be those provided or made available to you when your contract is made; later changes will not retrospectively alter your agreed contract.
15. Governing law
These terms are governed by the law of England and Wales.
If you are a consumer resident elsewhere in the UK, you will retain any mandatory protections and rights available to you under the law applicable to you, and nothing in these terms is intended to restrict your right to bring proceedings in a court available to you under applicable law.
16. Contact us
If you have a question about an order or these terms, WhatsApp us on 07777 206 205 or email hello@luxenumbers.co.uk and we’ll be happy to help.