1. Who we are

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Luxe Numbers is a trading name of Jamie Lee, a sole trader established in England.

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Business address:

Flat 5

14 St Andrews Square

Surbiton

Surrey

KT6 4EA

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Email: hello@luxenumbers.co.uk
Telephone/WhatsApp: 07777 206 205

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For data protection purposes, Jamie Lee trading as Luxe Numbers is the controller of personal information described in this notice.

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2. Information we collect

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Depending on how you use our website or contact us, we may collect information including:

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Your name, telephone number, email address and delivery address; details of your enquiries, offers, orders and purchases; correspondence with us by WhatsApp, email or telephone; payment and transaction information; and technical information generated when you use our website, such as device, browser and cookie information.

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We only collect information that is reasonably necessary for running Luxe Numbers and providing our services.

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3. How we use your information

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We may use your information to:

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Respond to enquiries and offers; check availability and arrange purchases; process and fulfil orders; take or confirm payment; dispatch SIM cards and provide delivery information; provide customer service; handle cancellations, returns or disputes; maintain appropriate business and financial records; prevent or investigate fraud or misuse; and comply with our legal obligations.

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We will not sell your personal information.

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4. Our lawful bases

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Under UK data protection law, we must have a lawful basis for using personal information.

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We principally process customer information where it is necessary to take steps at your request before entering into a contract or to perform our contract with you.

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We may also process information where necessary to comply with a legal obligation, or where necessary for our legitimate interests, such as operating and protecting our business, preventing fraud and dealing with customer enquiries or disputes, provided those interests are not overridden by your rights and interests.

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Where the law requires consent — for example, for certain non-essential cookies — we will rely on your consent.

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5. Who we share information with

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We may share personal information where reasonably necessary with service providers involved in operating Luxe Numbers, such as website and hosting providers, communications providers, payment providers, and postal or delivery companies.

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For example, our website is operated using Wix, and customers may choose to communicate with us using WhatsApp or email.

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We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

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We do not sell or rent customer information to third parties.

 

6. International processing

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Some of the service providers we use may process or store personal information outside the United Kingdom.

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Where UK data protection law requires safeguards for an international transfer, we expect the relevant provider to use an appropriate lawful transfer mechanism.

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7. How long we keep information

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We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining appropriate business and tax records, resolving disputes and meeting legal obligations.

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Different types of information may therefore be retained for different periods. When information is no longer reasonably required, we will delete it or otherwise dispose of it appropriately.

 

8. Your data protection rights

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Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including rights to request access to it, have inaccurate information corrected, request deletion or restriction of processing, object to certain processing, and receive or transfer certain information.

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Where we rely on your consent, you may withdraw that consent.

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Not every right applies in every circumstance. If you wish to exercise a data protection right, please contact us using the details below.

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9. Cookies

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Cookies and similar technologies are small pieces of information used by websites for purposes such as providing essential functionality, remembering settings, security, and understanding how a website is used.

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Our Wix website may use cookies and similar technologies. Some may be essential for the website to function properly. Other non-essential cookies, where used, will be subject to the choices available through our cookie consent controls where required by law.

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You can use the cookie controls provided on our website to manage available choices. You may also be able to control cookies through your browser settings, although disabling essential cookies can affect website functionality.

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We will keep our cookie information under review as the services and technologies used by the website change.

 

10. Security

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We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

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However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

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11. Other websites and services

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Our website may contain links to third-party services, including WhatsApp or other external websites.

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Those services operate under their own privacy practices and policies. We are not responsible for how an independent third party uses information you provide directly to it.

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12. Complaints

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If you have concerns about how we use your personal information, please contact us first and we will do our best to resolve them.

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You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office

 

13. Changes to this notice

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We may update this Privacy & Cookies notice from time to time, for example if our services, website technology or legal obligations change.

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The latest version will be published on this page.

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14. Contact us

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For privacy questions or requests, WhatsApp us on 07777 206 205 or email hello@luxenumbers.co.uk.

 

 

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